FAQ

We welcome Service Dogs as defined by the Americans with Disabilities Act.

The Kennebunkport Resort Collection complies with the ADA, state, and local laws regarding Service Animals. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

If bringing a service dog, we ask that you inform our team at the time of booking so we can prepare for your arrival. Service dogs are to remain under the control of the owner, whether by voice command, leash, or harness and may not be left unattended in your hotel room. A service animal may be asked to leave the premises if either (a) it is a direct threat to the health or safety of others, or (2) it would result in substantial physical damage to the property of others, or (3) it substantially interferes with the reasonable enjoyment of the accommodations by others.

Guests traveling with a service dog will not be charged a pet fee. However, charges may be incurred, should a service animal damage or soil the premises.

We love pets at the Kennebunkport Resort Collection, but they are not allowed at the following KRC properties: Grand Hotel, Kennebunkport Inn, The Boathouse, The Cottages at Cabot Cove, The Tides Beach Club, Goose Rocks Beach House, and The Langsford KPT. Animals, including emotional support, comfort, or companion animals are not considered service animals under the ADA and/or state and local laws, and are not allowed on the premises. We reserve the right to not provide accommodations or ask a guest to leave the premises should they be in violation of this policy.

To ensure a safe and comfortable stay for all our guests, we require that individuals be at least 21 years of age to reserve and check into a room.

Reservations for the Kennebunkport Inn can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit.

All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. Cash, check and gift certificates issued by the Kennebunkport Inn and the Kennebunkport Resort Collection are also accepted. If you plan on using a gift certificate, please let us know at the time of booking.

We are a small Kennebunkport hotel; therefore, cancellations affect us significantly. If you find it necessary to change or cancel your reservation, please refer to the following schedule here.

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Kennebunkport Inn does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

Our property cannot accommodate pets. However, our sister hotels, The Lodge on the Cove, Luxury Cottages at Hidden Pond, the Ivy Cottage at Cape Arundel Inn & Resort, and Yachtsman Hotel and Marina Club, are dog-friendly hotels in Kennebunkport, ME.

Check-in is guaranteed by 3:00 PM. Our team is available 24 hours a day and can assist with overnight arrivals. Check-out time is prior to 11:00 AM.

A resort fee of $25 per night, 9% Maine State Sales Tax, 2% Destination Fee, and a 1% Community Impact Fee are applied to all room reservations.

• Included in the nightly resort fee is: wireless internet access, beach cruiser bikes (seasonal), two-hour kayak rental (seasonal), on-site parking, and morning breakfast bites.
• Our Destination Fee is collected to fund the promotion of Kennebunkport as a destination, support the growth of attractions and events in the area, and to sustain other tourism development initiatives.
• The Kennebunkport Resort Collection is committed to keeping the Kennebunks a welcoming locale and building up our community through charitable and service initiatives. Our focuses are affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

The Kennebunkport Inn is 100% non-smoking. Smoking is not permitted anywhere on the property. There is a $250 cleaning fee if we find guests have smoked in or outside of the rooms.

Kennebunkport Inn is committed to becoming an environmental leader in the hospitality industry by pursuing Environmental Leadership Certification. Our goals include minimizing our environmental impact through sustainable practices such as energy efficiency, waste reduction, and sourcing eco-friendly products. We aim to enhance our operational efficiency, engage our guests and staff in our sustainability efforts, and strengthen our brand value by demonstrating our commitment to the planet. This certification will not only affirm our dedication to environmental stewardship but also provide us with a competitive advantage by appealing to eco-conscious consumers, ultimately contributing to the well-being of our communities and the environment at large.

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